Privacy Policy

This privacy policy describes how the Loft Hotel (“we”, “us”, “our”) collects, uses, shares, and protects information in connection with our website located at www.booktheloft.com (“Website”).

Information We Collect

We collect information that you provide directly to us when you use our website. This can include information you provide when you create an account, make a reservation, subscribe to our newsletters, or otherwise communicate with us.

Such information may include:

  • Personal Information: Your name, email address, phone number, payment information, and other information you may provide with your account, such as your gender, birthday, and preferences.

  • Transaction Information: Information about your reservations, purchases, billing address, and shipping information.

How We Use Your Information

We use the information we collect for several purposes, such as:

  • Providing and facilitating reservations or purchases,

  • Communicating with you, responding to your requests, or providing you with updates and information,

  • Improving our Website and services,

  • Conducting market research, and analytics,

  • Enforcing our terms and conditions or otherwise managing our business.

Sharing and Disclosure of Information

We may share your information with third parties under the following circumstances:

  • Service Providers: We may share your information with third parties that perform services on our behalf, such as payment processors, email service providers, and analytics companies.

  • Legal Compliance: We may share your information to comply with applicable laws and regulations, at the request of law enforcement, government entities, or in legal proceedings.

  • Business Transfers: We may share your information in connection with a substantial corporate transaction, such as a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.

Cookies and Other Tracking Technologies

Our Website may use cookies and similar technologies to provide a personalized experience, facilitate access to and use of the Website, and to understand user behavior.  These technologies are small data files placed on your computer, tablet, mobile phone, or other device that  allows us to record certain pieces of information whenever you visit or interact with our site.

If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device.  Note, removing or rejecting cookies could affect the availability and functionality of our services.  If you wish to not have your browning activity tracked, you may opt-out by using the Do Not Track (DNT) feature in your webs browser.  By using our Website, you consent to the use of cookies and similar technologies as described in this policy.

Security

We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system.

Children’s Privacy

The Loft Hotel does not knowingly collect or solicit any information from anyone under the age of 18 on this site. If we learn we have collected personal information from a child under age 18, we will delete that information as quickly as possible.

Rights for EEA Users (GDPR Data Protection Rights)

If you are located in the European Economic Area (EEA), you have certain rights with respect to your personal data, including:

  • Access: You have the right to request access to personal data we hold about you.

  • Correction: You have the right to correct any personal data we hold about you that is inaccurate.

  • Erasure: You have the right to request deletion of your personal data from our system, subject to certain exceptions.

  • Data Portability: You have the right to request a copy of the personal data we hold about you in a structured, electronic format, and to transmit such data to another data controller.

  • Objection: You have the right to object to our processing of your personal data for direct marketing purposes.

  • Restriction of Processing: You have the right to request that we restrict the processing of your personal data while we resolve any complaints you have about the accuracy of such data.

To exercise these rights, please contact us at stay@booktheloft.com. Please note that we may need to verify your identity before we can fulfill your request.

We may process, store, and transfer your personal data in and to a country outside your own, with different privacy laws that may or may not be as comprehensive as your own. By using our services, you consent to the transfer of your personal data to a country outside of the EEA.

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act:

  • Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you specifically.

  • Right to Delete: You have the right to request the deletion of your personal information collected or maintained by us.

  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment by us for the exercise of your privacy rights.

  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information by us. Please note that we do not sell your personal information.

To exercise these rights, you may contact us at stay@booktheloft.com

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you of the changes through our Website or through other means, such as email.

Contact Us
Questions about this Privacy Policy should be emailed to stay@booktheloft.com.

By using our Website, you consent to the collection, use, and sharing of your personal data under this Privacy Policy.

This Privacy Policy is effective as of 15th July 2023.